Candle Care Guide + Troubleshoot

Navigate this page using the clickable section below 👇

1| How do I care for my candles?

2| Why does my candle look like that?


🕯️Candle Care Guide

During the FIRST burn,

  • Ensure that you burn your candles for at least 2 hours till you obtain a visible melt pool (see below)

What if I didn't achieve a melt pool?

A successive number of short burns may create a tunneling effect. Tunneling happens when the candle is extinguished after short burns and is not able to create a wide burn pool. If this does happen, burn for at least 2 hours.

If you still do not achieve a melt pool, please contact us on IG DM @ateuphoriacandles immediately. Our TEAM EUPHORIA would assist you. 


During subsequent burns:

  • Ensure that you trim your wick to 5-6 mm before each burn
  • Trimming yout wicks too short would result in a tunneling effect or small flame. Trimming your wicks too 
  • Keep your candles away from flammable materials
  • Abide by all candle safety regulations at all times 

🕯️Candle Troubleshooting

Let's fix your candle! What does your candle look like?
wick mushrooming candle
tunneling candle
dark smoke soot candle
rough tops after burning

🍄 Mushroom Wick

Cause: The "mushroom" shape sometimes seen at the end of a candle wick after burning is the result of carbon buildup.

Action: Be sure to trim your wick to 5-6 mm each time you burn the candle.

🕳️Tunneling Candle

Cause: A candle wick consumes too much wax too quickly. Instead of a slowly forming, wide melt pool that extends to the edges of a container, a narrow melt pool forms in the center and burns down quickly, leaving a large amount of wax on the sides of the container.

Action: Contact our TEAM EUPHORIA via IG DM @ateuphoriacandles for a home remedy solution


🖤Black Soot/Smoke

Cause: While you’re burning a candle you may notice some smoke coming from the flame. This is normal. Anything that burns will produce smoke, but our candles will not produce excess visible smoke.

Action: Be sure to trim your wick to 5-6 mm each time you burn the candle.

🔥Rough Tops

Cause: The rough, bumpy tops after burning a soy wax candle are caused when the hot wax in the melt pool cools and solidifies at an inconsistent rate. This is a feature of soy wax, and not a sign you did anything incorrectly. 

In fact, this is a clear sign that our candles are 100% made from natural soy wax!


We sincerely hoped that this comprehensive candle care guide and troubleshooting menu would be able to help you. Feel free to reach out to our TEAM EUPHORIA on IG DM or Contact Page, if you have more doubts 😆